On premise Installations and Support
Self hosting, Custom configuration, Professional support.
Open edX hosted in your own AWS, Azure, Google or private infrastructure with the help of industry professionals.
- The right architecture, custom configuration and proactive support for your specific needs.
Get our team of Open edX experts to work on your online learning infrastructure, custom developments, custom theming, mobile apps, integrating open edX with other platforms or training for your staff.
Installation and Configurations
- Install and configure Open edX in your own infrastructure
- Upgrade and Strengthening
- Architecture Design for Large Scale installations
- Multi tenant configurations
- Advanced Open edX configurations
On premise support plans
- Proactive Monitoring
- Support for complementary applications: ecommerce, insights, course discovery service, mobile apps
- Backup management and disaster recovery
- Staging Environments
- Continuous Upgrades to the latest versions
- Support for customizations
- Customer support
On premise support plans
| Description | BRONZE SUPPORT | SILVER SUPPORT | GOLD SUPPORT | PLATINUM SUPPORT | |
|---|---|---|---|---|---|
| Support for basic applications and services | Open edX LMS, Studio, Advanced features: search, notes, configurable certificates, xblocks, third party auth, multilanguage. | ||||
| Support for complementary applications | edX Insights, edX ecommerce, course discovery service" | 1 | up to 2 | up to 3 | |
| Staging environment | Support of an parallel staging environment | ||||
| Monitoring | Proactive monitoring of system variables. | ||||
| Backup Management | Backup generation and rotation for all databases. | ||||
| Disaster recovery | Contingency recovery for external damages to the application or databases. | ||||
| Version Upgrades | Full upgrade to the next open edX release | Not included | 1 per year | 1 per year | 1-2 per year |
| Support to incidents | Support hours | 5 x 8 | 5 x 8 | 6 x 12 | 6 x 12 |
| Support to incidents | Solution times based on criticality | 24-384 hours | 8-192 hours | 6-128 hours | 4-96 hours |
| Support to Requests | Number of allowed requests per month | 5 | 10 | 15 | 20+ |
| Consulting hours | Development hours per year for customizations or changes in configuration as per customer requests | 20 | 50 | 100 | |
| SLA - Agreed service time | Time in which the service should be operational | 7 x 24 | 7 x 24 | 7 x 24 | 7 x 24 |
| SLA - availability | "Agreed availability level. The 99.7% availability requires at least a multi server architecture. The 99.8% and 99.9% availability require at least a multi server architecture with load balancing." | 99,6% | 99,7% | 99,8% | 99,9% |
| SLA - reliability | Maximum number of service interruptions per month. | 9 | 6 | 4 | 2 |
| SLA - continuity | Maximum length of a particular interruption. | 8 hours | 4 hours | 3 hours | 2 hours |
| System Architecture | Supported server's architecture | Dual Server + CNC | Dual Server + CNC + complementary | Multi server configuration | Multi server configuration with load balancing |
Success Stories
Get in touch
mail
contact@edunext.co
Telephone
phone
+571 3583867
+57 310 5702751
Our offices
place
Cra 50B 64-77 Of 501
Bogotá – Colombia, Zipcode 111221
Bogotá – Colombia, Zipcode 111221
place
Via Vigevano 9
Milan – Italy, Zipcode 20144
Milan – Italy, Zipcode 20144