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Open edX technical support by edunext

Get the support you need

At edunext we have an innovative support team that helps open edx users, businesses, and organizations with all their technical inquiries and needs.

edunext support

Our team offers

24/7 support, knowledgeable staff, and a comprehensive suite of tools and technologies to ensure our customers receive the best possible experience. We understand the importance
of customer satisfaction, and we strive to provide exceptional service that our customers will remember.

What does our support include

Categories

Availability
  • Max solution time for incidents of criticality level 1.
  • Max response time for configuration requests
  • Database reports
  • Customer success sessions

Elemental

Basic service level
99.5%
  • 24 hours
  • 4 days
  • Not included
  • One pear year

Standard

Enhanced service levels for growing initiatives
99.7%
  • 12 hours
  • 4 days
  • One per month
  • Two pear year

Supreme

The best service levels and fastest responses for mission critical operations
99.9%
  • 4 hours
  • 3 days
  • Up to 3 per month
  • Up to 4 per year

Elemental

Basic service level
99.5% Availability
  • Max solution time for incidents of criticality level 1: 24 hours
  • Max response time for configuration requests: 4 days
  • Database reports: Not included
  • Customer success sessions: One pear year

Standard

Enhanced service levels for growing initiatives
99.5% Availability
  • Max solution time for incidents of criticality level 1: 24 hours
  • Max response time for configuration requests: 4 days: 4 days
  • Database reports: Not included
  • Customer success sessions: One pear year

Supreme

The best service levels and fastest responses for mission critical operations
99.5% Availability
  • Max solution time for incidents of criticality level 1: 24 hours
  • Max response time for configuration requests: 4 days
  • Database reports: Not included
  • Customer success sessions: One pear year

Testimonials

FAQs

At first glance, it may be difficult to differentiate between edX, the online learning initiative of edX Inc. (edx.org), and the Open edX platform. In short, edX is a non-profit initiative that provides top-notch online courses from Harvard University, MIT, and hundreds of other consortium members; Open edX is the technology platform created by edX Inc. to power this initiative. Additionally, since Open edX is an open-source technology, it can also be used to power other online learning initiatives not affiliated with edX.org. At eduNEXT, we strive to assist these initiatives by offering services and solutions based on the Open edX platform.

The Open edX platform is a cluster of applications designed to enhance learning experiences for both educators and students. These applications include the LMS or learner platform, the studio or authoring platform, the ecommerce application, the insights platform, and mobile apps. To learn more details about the capabilities of each of these applications, click on the links provided above. Additionally, the complete documentation can be found here: https://www.edunext.co/knowledge-base/. We have also compiled a list of features that have been identified by the Open edX community to simplify the exploration process. Finally, the best way to explore the platform and its various functionalities is by setting up a demo or by creating your own site.

Courses on edx.org are publicly listed in the edX course catalog and are open to learners from around the world. To publish a course on edx.org, your organization must have an agreement with edX Inc. You can contact edX directly to find out more.

Definitely. For initiatives interested in selling their online courses, we provide e-commerce capabilities through our e-commerce add-on available in both Enterprise and Performance subscription and which allows you to monetize your courses in different ways:

– By offering courses that are free to enter and have a paid upgrade option.

– By having fully closed courses, where a payment is required to enroll.

– By offering bundles of courses that can be purchased together in a single transaction. – Distributing discount codes to promote the purchase of your courses.

– By having enrollment codes, to allow only certain users to enroll in your paid courses at no cost. The Open edX e-commerce application currently supports PayPal, Cybersource, and PAYU as payment processors. Support for additional payment processors can be developed for a service fee. To learn more about this feature please read this article that covers this essential topic.

Open edX is an open-source platform with a wide range of features and customization options, making it a great choice for many organizations. Compared to other Learning Management Systems (LMS), Open edX offers a more comprehensive suite of features, including course creation, student tracking, and analytics, as well as support for integration with other systems. Additionally, Open edX allows for customization to meet the needs of particular organizations, and its open source architecture allows for rapid development and deployment.

You’ll be glad to know that Open edX has the capability of multilingual configurations. We currently support multiple languages including both left to right and right to left configurations, find out more about the languages we support, and the level of translation of each language here. Please keep in mind that the course content needs to be translated by the author.

In the course outline in Studio, you can use access settings to specify which learner groups can access particular components or units. You can restrict access based on one group type, such as content group or enrollment track.

Yes, you can track the learners’ progress and behavior. It is possible to know how many active learners you have and the interaction of your learners in activities such as problems or discussions. This component is included in the Performance subscription which is available starting with 200 users. You can also generate reports about the enrollments, login activity of your learners, certificates and timed exams in the EduNEXT Manage Console. Also, the instructor dashboard on the LMS offers a few reports to follow up on learners’ progress in the course.

Embedded content (from video streaming providers), SCORM content, XAPI content, H5P components. All web enabled formats can be included into a course (PPTs, PDFs, and other similar content).

  1. The look & feel of your site can be customized in different ways: By integrating Open edX with an additional CMS You can observe this approach and feature in action on the edX.org site. If we visit this link, we will notice that this page looks quite different from your standard Open edX homepage, and the reason is that this site is, in fact, built-in WordPress CMS (outside of Open edX). To learn more about this go here
  2. By extending the Open edX theme You can choose to include your images and HTML contents to meet your specific needs, although this will require the changes to be executed directly into the Open edX platform code by you or your technical team and compromising the continuity of the service.
  3. By customizing your theme You can customize your style, HTML content of most of your site directly from our Management Console without performing any changes on the code of the platform or the redeployment of any application.
    All these options are available in our cloud-based and On-premise model. To have a quote for any of these services please contact our team at sales@edunext.co

There is no time limit for the use of our LITE subscription. We recommend you begin using our free Lite subscription and then upgrade to a paid one to start enjoying our advanced features.

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