Purpose of the role

As a Knowledge specialist, you will have the opportunity to establish, manage and promote learning processes and knowledge relevant for the benefit of the different areas and teams, customers, and partners of eduNEXT.

Requeriments

2 years of work experience in Knowledge management, ITIL knowledge management or Documenting processes

Knowledge management, business writing, and ITIL

Customer service management tools

Fluency in English – B2 (excellent writing)

Skills

  • Team player
  • Assertive communication
  • Proactive
  • Analysis of process, context and metrics

Job types

  • Remotely Full-time

Benefits

  • Work wherever with responsibilities
  • Online training and training allowance
  • Individual Savings Plan
  • Wellness and health plan
  • Impact other’s life with our services!

Main responsabilities

  • Encouraging a culture of knowledge-sharing and collaborative workflow among the different areas and teams in edunext.
  • Capturing, building, and managing new knowledge with the usage of the KMS used by edunext.
  • Providing relevant coaching, training, and support to champion a knowledge management culture.
  • Establishing, building or strengthening the edunext KMS.
  • Managing access to information in the company (permission and roles).
  • Collaborating with cross-functional, globally distributed teams and stakeholders to establish and secure reliable and productive working relationships.

Application form